April 26, 2021
Breathing some 2021 life into an old QTenders User Experience
Whether you’re applying to a tender or in search of project support, the QTender platform is central in connecting the Queensland government with suppliers. For those of you who have interacted with the platform, you’ll know it feels like a web build from the 1990s. You’re faced with a wall of paragraph text and a small sidebar that screams ‘government’; I haven’t been updated in decades. Applying via mobile or tablet? Time to zoom on in, as it’s not yet responsive. The entire online experience is difficult, yet it’s the only online platform available to submit government tenders. As an agency, we’ve had our fair share of experience using the QTender platform and working alongside government departments. It’s made us acutely aware of the nature of government projects and red tape that hinders fast, confident decision making. It’s to be expected that the digital team at QTenders are conscious of their UX/UI issues, but are battling conflicting budgets, timeframes and approvals to make a substantial change. That’s where we come in. Our vision this month hopes to propel the digital experience of QTender forward to encourage the wheels of motion in digital transformation. Positioning

- Search
- Profile
- Notifications/messages; and
- Help desk


- As implied, our primary buttons serve to visually communicate crucial actions such as search or submissions.
- The secondary buttons are used to encourage additional content such as ‘view detail’ on individual tenders.

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